💻 Account management

How to manage your account and customise your experience with Chippio.

• Why is a bill still showing as "pending" even though I've already made the transfer?
• How are Chippio bills paid?
• What details can I update myself in the app?
• Why can't I change my name or ID number in the app?
• What should I do if there's an error in my DNI or NIE?
• I've changed from NIE to DNI (or from CIF to NIF) — how do I update it?
• I've received an email from Logalty — is it safe?
• How do I request a change of account holder?
• Can I change the account holder if there is an outstanding debt?
• How do I increase or decrease my contracted capacity?
• How long does it take for my new capacity to come into effect?
• Can I split my bill payments?
• Why have several bills arrived at the same time?
• What happens if I don't pay my bills?