What happens if a payment fails or I return a bill?

If the charge cannot be processed (due to insufficient funds, an incorrect IBAN, or any other reason), the bill will be marked as pending in the app. You can settle it directly from the app by tapping "Pay bill" on the pending invoice, paying by card or Bizum through Redsys.

You can also make a bank transfer to IBAN ES60 0182 2342 1102 0152 0214 (BBVA), in the name of Escandinava de Electricidad, including your ID number and invoice number in the reference field. If you need to split the payment, please contact our customer support team.