What should I do if I have a returned or pending bill?

If a payment fails, the bill will appear as pending in the Invoices section of the app.

You can settle it directly from the app by tapping "Pay bill" on the pending invoice and paying by card or Bizum through Redsys.

You can also make a bank transfer to IBAN ES60 0182 2342 1102 0152 0214 (BBVA), in the name of Escandinava de Electricidad, including your ID number and invoice number in the reference field, and sending your proof of payment to clientes@chippio.es.

If you need us to reprocess the direct debit, get in touch with our customer support team.