When should you reach out to our support team?

Even though our app is designed to give you total control, we know that sometimes you just need a human touch. We recommend contacting us if you:

Have questions about your bill: You need to review a specific charge on your latest invoice.
App vs. Bill discrepancies: You see a difference you don't quite understand between the app's real-time data and your monthly bill.
Want a personalized savings study: You’d like a custom comparison of your rates using your actual consumption data.
Have promo queries: You have questions about a special discount or promotion on your account.
Need contract updates: You want to change your contracted power capacity (potencia) or have technical questions about your plan.

Choose whichever option works best for you:

Live Chat: Drop us a line directly through the app.
Email: Send us a message at clientes@chippio.es.
Toll-free Phone: Call us at 900 533 668 (available Monday to Friday, from 9:00 AM to 6:00 PM).